SHOPPING GUIDE
Sonny Angel Store Membership
Information
To enjoy shopping at Sonny Angel Store, you need to register for an account. Registration is free!
Registration is free, and includes exclusive benefits and privileges for different membership ranks!
*Please understand that the service of the Sonny Angel official store Hong Kong is only available in Hong Kong and Macau.
Shopping guide
How to Order
SELECT THE ITEM YOU WISH TO PURCHASE
After login, Select the item you wish to purchase, decide the quantity and click [add to cart].
GO TO CHECK OUT
When finished shopping, click [Check out] to view the items in your shopping cart and confirm the details (items, prices, quantities).
ENTER YOUR INFORMATION
Enter your [name], [shipping address], [phone number], [email address], and any additional information needed to complete your order. For the protection of privacy, your personal data is encrypted and transmitted safely via an SSL (Secure Socket Layer) server.
ENTER YOUR PAYMENT INFORMATION
Enter your credit card information for payment and click [next].
CONFIRM YOUR ORDER
Check everything and if there are no errors, click [Check out] and complete your order! Thank you for shopping at the Sonny Angel USA Store!
Payment method
For your security when shopping with a credit card, we utilize credit card security codes and a personal authentication system (3D secure) to process payments.
About Shipping
Free shipping for Hong Kong orders that are over HK$200. For orders under HK$200, you will be charged HK$35 for shipping.
We only deliver to Hong Kong and Macau.
Please note that some orders may be adjusted or cancelled by us without any notice for one of the following reasons:
Bulk purchase which appear to be for resale.
Order requesting shipment to a forwarding service agency.
Order requesting shipment to the same address or phone number from multiple accounts.
We deliver worldwide from our Japanese store. If you wish to ship to other countries or regions, please use the Sonny Angel Store Japan.
Settlement Procedure
Please note that we are unable to change the quantity and delivery address of your order after payment.
Sales figures
All products are sold while supply lasts. We make every effort to keep inventory availability information up to date on the site. In the rare occurrence when product you ordered is out of stock, we will contact you by phone or e-mail.
Delivery time
Products will be dispatched within 3 working days after the order is made.
※Your item will be sent from Mainland China or Hong Kong warehouse.
Warranty and Return Policy
If delivered item(s) is different from what you ordered, broken or stained, please contact us to resolve the issue. In some rare cases, e.g. limited editions, items may not be available for replacement.
Please note that under certain circumstances however, products cannot be returned or replaced.
■Sonny Angel minifigure：If package has been opened, it cannot be returned or replaced.
■Other items：You can return or request replacement if you agree to pay the postage and service fees.
In case you receive any defective product, we will check our stock and exchange it with a brand new or similar product.
If you find any defective products (damaged, dirty...etc.) when you receive your order, please contact us for the replacement or refund.
Please contact us by e-mail or phone within 7 days after the product arrival. Please understand that after this period, we cannot accept any requests for returning or exchanging products.
We must return service information to verify the purchaser, if the purchaser is not himself contact us and we can not carry on after-sales service.
It is not purchased on the official website, the company cannot guarantee the authenticity of the product, nor can it process the return or exchange for you.
We do not accept exchanges for goods purchased on the Sonny Angel Official Online Store in Japan. Please understand our situation.
Regarding Defective Products
Please contact us by
contact form within 7 days after the product arrival. Please understand that after this period, we cannot accept any requests for returning or exchanging products.
In case you receive any defective product, we will check our stock and exchange it with a brand new or similar product.
If you find any defective products (damaged, dirty...etc.) when you receive your order, please contact us for the replacement or refund.
*Please understand that the service of the Sonny Angel official store Hong Kong is only available in Hong Kong and Macau.
Shipping cost for returned products
The customer is responsible for the shipping cost if the product was returned according to the customer’s convenience. However, if item exchange occurs due to defective product or incorrect delivery, our company will cover the shipping cost. Please, use our contact form.
If a customer cancels a product after it has been shipped for any reason (refusal to receive it, prolonged absence, etc.), we may take measures such as revocation of membership (i.e., no longer being able to use our online shop).
Please, use our contact form.
*Please understand that the service of the Sonny Angel official store Hong Kong is only available in Hong Kong and Macau.
Member ID & Password
·Specific registration information, such as member ID and password, shall only be used by the registered member.
·Member ID and password shall not be transferred or rented to others. No change of identity.
·Users are obliged to manage their own ID and password properly. We shall not be obliged to any damages due to unauthorized use by third parties or mistakes in the usage.
·We shall not ask our members to disclose their ID or password except in the exclusive pages of our website.
·Users shall change their password swiftly in case of information leakage. We are not obliged to any damage.
·Users may lose their rights to use our service when their ID or password are lost.
Attention
In order to ensure that Sonny Angel fans can purchase fairly, the following regulations have been set up：
◆If you purchase any of the products or gifts (including New Year's greeting cards) on this website in bulk or repeatedly for the purpose of reselling them, we may change the contents of your order or refuse to sell them, depending on the circumstances. We appreciate your understanding.
◆Your personal information will not be disclosed to any third party.
◆ Refund details after order cancellation will vary depending on the billing and payment date of the credit card you used. Please contact your credit card company for more information.
◆ If you have any questions, please contact us by usingcontact form. The reply time is Monday to Friday 10:00~17:00 (closed on Saturday, Sunday and holidays). Please note that it may take a longer time to reply to your email.
Things to consider when canceling an order after payment
Refund details after order cancellation will vary depending on the billing and payment date of the credit card you used. Please contact your credit card company for more information.
Original carton
We will pack your order in our original carton. The carton can also be used as a gift box! We have a wide range of carton sizes.
